Program Manager

Lead day-to-day program operations, coordinating resident services, scheduling, case management, staff coverage, programming, and emerging operational needs.

Monitor resident progress and program participation while maintaining the structure, expectations, and accountability necessary for consistent program delivery.

Develop practical systems and processes to address operational gaps, improve coordination, and support effective service delivery.

Coordinate crisis response, conflict resolution, and other complex situations while balancing individual resident needs with overall program operations.

Provide day-to-day staff supervision and oversight, establishing clear expectations, accountability, and consistent approaches to program implementation.

Develop staff onboarding, training materials, operational guides, and digital resources to strengthen performance, communication, and consistency.

Create tools and processes that help staff translate program policies and expectations into effective day-to-day practice.

1. NYEP Supporter App

2. NYEP Employee App

Support staff development through ongoing guidance, problem-solving, feedback, and reinforcement of program standards.

Design and facilitate social-emotional and independent living programming for young women ages 18–24, addressing communication, relationships, boundaries, decision-making, goal setting, accountability, and personal development.

Lead weekly Problem Solving Group sessions designed to strengthen reflection, peer accountability, communication, and practical problem-solving skills.

Develop structured curricula, discussion guides, worksheets, writing assignments, and facilitator resources that translate broad developmental goals into practical learning activities.

Adapt programming based on participant needs, engagement, and emerging challenges while maintaining clear learning objectives and program expectations.

Identify operational technology needs and develop solutions to strengthen program infrastructure, communication, documentation, and service delivery.

Secure external technology funding in partnership with Microsoft Reno and BluePeak Technology Solutions to expand NYEP's digital capacity and technology resources.

Build and launch a Resident App providing centralized, real-time access to schedules, expectations, forms, resources, and accountability tools.

Introduce Google Chat as a structured communication platform for staff and residents, strengthening real-time communication, support, and conflict resolution.

Implement Microsoft Office tools and digital workflows to improve staff coordination, documentation, resident progress tracking, and day-to-day program management.

Digitize program forms, policies, educational materials, and resident resources to streamline workflows, reduce administrative barriers, and improve access to information.

Develop centralized digital resources that allow staff to locate current program materials and information more efficiently.

Expand resident access to program resources so young women can independently review expectations, schedules, assignments, forms, and educational materials when needed.

Use digital tools to reduce reliance on paper-based processes and support greater consistency, transparency, and resident autonomy.

Manage NYEP's digital communications across social media, email newsletters, Linktree, flyers, and other outreach materials to strengthen organizational visibility and community engagement.

Develop clear, consistent messaging that communicates NYEP's programs, resources, opportunities, and organizational approach to residents, partners, supporters, and the broader community.

Create and maintain digital resources that make program information, applications, partnership opportunities, and community resources easier to access.

Support community outreach and partnership development by creating communications and materials that connect NYEP with service providers, volunteers, donors, and community organizations.