Resident App Launch
Nevada Youth Empowerment Project (2024)
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Role: Creator & Digital Systems Lead
Overview
Overview
Designed and implemented a connected digital app ecosystem for NYEP using Jotform Apps and Google Workspace, creating dedicated platforms for residents, staff, and community supporters. Centralized program information, assignments, forms, resources, and operational tools into accessible digital environments tailored to each audience. Integrated Google Chat into daily program operations to strengthen communication, accountability, and access to staff support.
Objectives
Objectives
Increase resident access to assignments, expectations, schedules, and program resources
Strengthen resident engagement and accountability through accessible digital tools
Improve communication between residents and staff
Create a youth-centered system for addressing questions and concerns in real time
Centralize staff access to program materials, policies, and operational tools
Improve coordination of volunteer and community engagement opportunities
Reduce reliance on fragmented or paper-based information systems
Key Contributions and Projects:
Resident App Development
Designed and developed a youth-centered resident app that centralized assignments, program expectations, schedules, resources, forms, and other frequently used information. Organized content to make program requirements easier to locate and access independently while supporting resident accountability and participation.
Real-Time Communication System
Configured and implemented Google Chat as a communication system between residents and staff. Integrated the platform into daily program operations to provide a consistent channel for questions, updates, reminders, problem-solving, and timely staff support.
Staff App & Resource Hub
Created a dedicated staff app to centralize program materials, policies, procedures, forms, resources, and operational tools. Organized frequently used information into a single digital location to support easier access and greater consistency in day-to-day program operations.
Supporter & Volunteer App Development
Designed and implemented a community-facing app to provide volunteers and supporters with centralized access to opportunities, events, program information, and ways to engage with NYEP. Created a more organized digital pathway for community members seeking to participate in or support the organization’s work.
Digital Workflow & Content Development
Converted program information, resources, forms, and workflows into accessible digital formats while developing the navigation, content structure, and user experience for each platform. Applied trauma-informed and youth-centered principles to resident-facing tools, emphasizing clarity, predictability, accessibility, and ease of use.
Results & Impact
Reduced missed resident assignments by 35% within the first three months following implementation.
Created an integrated digital ecosystem serving residents, staff, volunteers, and community supporters through audience-specific Jotform apps.
Centralized assignments, forms, resources, policies, expectations, and operational tools that had previously been distributed across multiple locations and formats.
Established a real-time communication system between residents and staff through Google Chat integration.
Expanded self-service access to program information, allowing users to locate frequently needed resources and tools from a centralized digital environment.
Created adaptable digital infrastructure that could be updated as program needs, resources, and processes evolved.
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